1. General Policy
Due to the unique, antique, and vintage nature of our curated collection, all sales are final. We do not offer refunds or exchanges if you simply change your mind or do not like the item upon arrival.
2. Eligibility for Refund
A full refund will only be issued in the following specific case:
- Item Unavailable: If the item you ordered is no longer available at the source or has been sold prior to our pickup, and the item has not yet been shipped.
- Order Validation: This refund will be processed immediately after our 48-72 hour availability check.
3. Product Descriptions
We ensure that all item photos are clear and the condition is well-described. By purchasing from Galerie 1950, you acknowledge that these are vintage pieces with historical patina and minor imperfections inherent to their age. Please review all photos and descriptions carefully before completing your purchase.
4. Damaged Items & Reclamations
If your item arrives damaged during transit, please follow these steps to initiate a reclamation:
Evidence: Provide clear photos of the damaged item and the original packaging. We will assist you in filing a formal claim with the shipping insurance provider.
Carrier Inspection: You must report any visible damage to the transportation company at the moment of delivery and note it on the delivery slip.
Contact Us: Contact us at [email protected] within 24 hours of receipt.